description of goods and/or services
aquaFusion is a business in the
waterfeature and alternative energy industry that markets a range of products
as well as other miscellaneous products.
are FOB AquaFusion warehouse and are subject to change
without notice. Merchandise
will be shipped at the price prevailing at the time of
are valid for 30 days from the issue date.
Shipping quotations are valid for 15 days from
the issue date.
will be a minimum charge of R300.00 on all Drop
Shipments regardless of the invoice amount.
All orders must have a signed quotation agreeing
to the specifications of the product.
No order will begin without a deposit.
Lead times do not begin until the deposit is
received by AquaFusion cc.
To insure proper handling of the order, all
orders must specify the following information: billing
address, shipping address, postal codes, delivery
request, item numbers, quantities, descriptions, frame
finishes, waterfall surfaces, and accessories.
Orders, corrections, changes and cancellations
must be submitted in writing and faxed to our Cape Town facility at: Fax: 086
7 days of order.
orders require a 50% balance payment to begin
of this payment upon cancellation of order is subject to
the discretion of AquaFusion. Refunds may be received as
early as 30 days after cancellation and may take up to
45 days after cancellation.
All orders must have balance paid in full before
shipment of unit. Payments
may be made at anytime prior to the shipment of the
the event of temporary storage – AquaFusion requires
all balances paid by the scheduled ship date on the
warehousing section for storage terms.
All installations of AquaFusion products will be
treated as separate orders.
All product orders must adhere to the payment
terms of AquaFusion cc.
Installation payments shall be received no later
than 15 days from the completion date of the install.
In the event of a subcontract, AquaFusion shall
adhere to the terms stated in the subcontract.
The client agrees to pay all terms as noted and
further pay interest at a rate of 2% per month on
overdue accounts. All
transactions shall be deemed to have taken place in Cape
Town, and are subject to the
jurisdiction of the courts of Cape Town
regardless of the location of the client.
change orders must be in writing and signed by both the
client and AquaFusion Representative.
Change Orders are subject to a fee.
Lead times are subject to change upon all
executed change orders.
Payment for change orders must be received before
All signage and logos are
to be sent to AquaFusion “printer-ready”.
All images must have PMS color values.
Images must be in either CorelDraw or AI (Adobe
All images must be in a vector- based
will not alter the color of the image or its appearance
other than enlarging it.
All graphics requiring alterations by the
AquaFusion Design Team are subject to fees.
Fees should be quoted on a per hour basis.
All graphics will be accepted and signed off by
the client before attaching to the water feature.
If the client requests a new graphic the client
shall be charged for any and all fees associated with
products are manufactured and assembled at the time the
order is placed. Lead
times will be given on each and every quotation.
Lead times are valid from the time the deposit is
received to the time the order is shipped.
No order will be processed until deposit is
orders are available upon request and for an additional
orders are subject to increased lead times.
Lead times for all products labeled, as special
orders will be quoted at the time the order is placed.
All change orders are subject to extended lead
units must be shipped within 10 days of project
products not shipped by this time will be subject to
warehousing fees at a rate of R100.00 per day.
shipments are FOB Cape Town, WP.
If your company requires special shipping, this
must be indicated on each order.
If no shipping requirement is specified on the
order, all orders will be shipped “best way/cheapest
way” collect, from manufacturing facility.
White Glove Service can be ordered for any item,
and includes expedited delivery, unpacking and set up by
an AquaFusion representative.
Call for quotes.
for damages or loss in transit must be made with
delivering carrier. AquaFusion cannot assume
responsibility for items damaged or lost in transit.
Visible damage must be noted on freight bill at
time of delivery, and it is your responsibility to file
a written claim with the freight company within five (5)
days. If the
package was signed for in good condition, your claim for
concealed damage must be filed within seven (7) days of
does not assume responsibility for concealed damages.
cartons and packaging must be saved.
AquaFusion will render all possible assistance in
settling claims and replacing the damaged unit.
Merchandise is not to be
returned unless a return goods authorization (RGA) has
been obtained from AquaFusion.
Contact customer service to obtain an RGA number,
and advise them of the invoice number on which the goods
were originally supplied.
For dealers and resellers, AquaFusion will only
account with goods returned in resalable condition.
Stock items can be returned within 7 days from
unauthorized returns will be refused and returned to the
shipper at shipper’s expense.
Items must be packed in their original cartons
and in the original condition.
Returns must be prepaid and returned within 5
days of authorization.
A 15% restocking fee will be charged for orders
cancelled or returned.
Custom and made
to order fixtures cannot be cancelled or
WATERFALLS REQUIRE REGULAR MAINTENANCE.
WARRANTIES ARE VOID IF THE WATERFALL HAS NOT BEEN
(See disclaimers below) All fixtures are
guaranteed for a period of ONE year from the date of
installation as per our expressed written warranty for
commercial and residential installations. If applicable,
Monitors shall be warranted by the original manufacturer
and is not the responsibility of AquaFusion. Separate
registration cards provided by the monitor manufacture
are provided in the package contents.
It is the responsibility of the end-user of the
water feature to fill out and return the registration
cards to the appropriate manufacturer.
No alterations or deviations will be executed
without prior written notice executed by an AquaFusion
and deviations may increase the final price of water
signing below or the delivery slip or invoice the buyer
agrees to our expressed, written TERMS AND CONDITIONS of
DISCLAIMERS 1. AquaFusion will not be liable for
damages or malfunctions caused by "Auto-fill float
valve" that does NOT have a Drain system in present
or if Drain malfunctions.
AquaFusion strongly recommends a gravity-fed
drain installed when using the "auto-fill"
Reverse Osmosis (RO) filtration can not be installed if
the water feature has the "automatic drain with
timer" drain system installed.
Automatic drain systems cause water to be
evacuated out of the reservoir faster than the RO system
can refill it causing the RO system to overwork itself.
3. Shipment may be delayed and/or is contingent upon
natural disasters, strikes, accidents, availability of
materials and all other causes beyond our control.
installation by AquaFusion is not purchased, then the
Client must provide the manpower and equipment necessary
the "unload" freight from the carriers' truck.
inspection of freight and crated products is the
Client's responsibility before accepting delivery of
water feature. 6. Safe
and Secure storage of water feature and/or materials
after delivery and prior to installation is the Client's
responsibility. 7. Decorative
Surroundings and/or fascias to conceal or accessorize
Reservoir is a responsibility of the Client and NOT that
of AquaFusion. 8. We shall not be liable to you for any
loss or damage arising directly or indirectly in
connection with this product, its use or otherwise
except to the extent that such liability may not be
lawfully excluded unless we have explicitly agreed to
accept that liability in our quotation. 9.
Notwithstanding the generality of the above clause point
8, we expressly exclude liability for consequential loss
or damage which may arise in respect of the product,
maintenance, its use or for loss of profit, business,
revenue, goodwill or anticipated savings unless we have
explicitly agreed to accept that liability in the
quotation. 10. In the event that any exclusion or other
provision contained in this agreement is held to be
invalid for any reason and we become liable for loss or
damage that could otherwise have been limited, that
liability shall be limited to the 50% of the sale value.
Maintenance after installation to ensure a long-lasting
water feature is the responsibility of the Client. 12.
Mirrors may get damaged by the water and although we
seal the mirror edges with silicone we cannot be held
responsible if these mirrors do succumb to
deterioration. NO BLEACH, CHLORINE, OR CHLORINE
BYPRODUCTS ARE AUTHORIZED FOR MAINTENANCE OF YOUR CUSTOM
WATER FEATURE. CHLORINE
(I.E. BLEACH OR NON-CHLORINE "SHOCK") WILL
DETERIORATE THE PUMP AND CAUSE MALFUNCTION.
This malfunction is not covered under the
Warranty and AquaFusion will not be liable for damages
caused by this behavior.